Refund policy

Returns & Exchanges

In the event that your order arrives damaged, please contact us immediately (info@mood-kids.com). We will then issue a ‘returns authorisation’, which will contain the address details of our warehouse and full return instructions. For larger items, such as furniture, we can arrange for a collection of the goods on request. Of course, we will organise a replacement to be sent out to you at the earliest opportunity. 

If you are not 100% happy with your purchase for any reason then again please contact us immediately (info@mood-kids.com) and request a ‘returns authorisation’. Please follow the instructions (Except for ‘Made to Order’ items*): To receive a refund you must return the goods within 30 days of receipt of delivery. Please note we are unable to refund delivery charges on returns. Your statutory rights are not affected by our returns policy. Goods must be returned with your packing slip and copy of order confirmation email to the Mood Kids Limited warehouse, which will be indicated in the return’s instructions provided.

All goods returned must be in a perfect and saleable condition with the original product packaging and instructions where appropriate. If the goods do not reach us in a perfect and saleable condition and in their original packaging, then your right to a full refund may be affected. Returned merchandise must be in the condition sold (unused and new) with original packaging and tags intact. 

If returning by post, the parcel and its contents are your responsibility until they reach us. The cost of returning the goods is at your expense. Even if your item qualified for free delivery, depending on the reason for the return we may deduct the cost of delivery from your refund. This does not affect your statutory rights. We recommend using registered post and retaining the proof of postage as we may require signed proof of delivery. Mood Kids Limited are not responsible for returned goods being lost or damaged in transit.

Unfortunately, MOOD Kids Limited can not offer refunds on products that were on sale or special offer.

Refunds on non-stock drop ship items will be refunded less the drop ship charge and must be returned at your expense.

* Please note that refunds are not available on bespoke and made to order products, including large furniture items unless they are faulty. Once the products are in production, we will still be liable for payment of the goods.